Refund policy
Return & Refund Policy
At LeatherLab Studio, every product is handcrafted with care. We want you to be happy with your purchase and encourage you to review the product description and customization options before placing your order.
Returns for Standard Products
We accept return requests for eligible, non-personalized products within 7 days of delivery.
To qualify for a return:
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The item must be unused, undamaged, and in its original condition.
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The leather must show no signs of wear, stretching, scratches, stains, or patina from use.
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The item must be free from odors, including perfume, smoke, or other fragrances.
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Customers must contact us before returning an item to obtain return instructions.
Customers are responsible for return shipping costs. Original outbound shipping, packaging, and handling charges are non-refundable where permitted by applicable law.
Personalized & Custom Orders
We do not accept returns or exchanges for personalized or custom-made products, including items with:
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Names, initials, logos, or custom engraving.
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Customer-selected custom color combinations.
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Special dimensions or modifications requested by the customer.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photographs of the issue.
We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.
Return Authorization
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Refunds
Once an eligible return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
For return requests or questions, please email:
LeatherLab Studio
Operated by CraftLab Studio LLC
Alpharetta, Georgia, USA